Cannot contact customer service to close account.

[Bfritz]

I am a US citizen that was living abroad for many years. My paypal account is an Irish paypal account linked to an expired Irish debit card. I now live in the US and I know I need to close my account, and start a new one from the US. However, when I go to close account I receive this message "There's something that needs to be resolved. Please contact customer service, and we'll help you with it." But I cannot get through to anyone about this issue. This is the second time I am trying to fix this problem. Before the pandemic I was able to contact customer service, and was told they would close my account for me which would solve the issue, but they never did.

Additionally, when I try to use their "resolution center" I am being told my account is being temporarily limited because I need to provide proof of address. I cannot provide proof of address for a country I no longer live in, and haven't for years so I feel I am totally stuck. I have tried several times to get someone on the phone and it seems this is no longer an option? Can someone help me?

[kernowlass]

@Bfritz 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.