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Cannot confirm phone number

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New Community Member

Cannot confirm phone number

Hello. I closed my old account earlier today as I wanted to get rid of it and start again, no monies owed, etc. So I created a new account. I have verified my bank details, and email address, but PayPal will not verify my mobile number.

It will not send SMS messages to my phone, and when I try to request a new code; I get the following error.

 

"We're sorry. We're unable to complete your request. Please try again later.".

 

Can someone advise how I can fix this, please?

2 REPLIES 2
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Moderator

Re: Cannot confirm phone number

Hey @Qacco,

 

Oh no! If you're unable to verify your identity, you'll need to contact us by phone so that we can help get you past the verification issue and help with the phone confirmation. I hope the issue is resolved soon!

 

- Ashley M


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New Community Member

Re: Cannot confirm phone number

Am also having this issue. Please help me