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Cannot activate 'inactive' account in order to close it

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Contributor

Cannot activate 'inactive' account in order to close it

Hi, just been told that my 'inactive' account under an old email address needs activating in order to avoid a £12 charge. I haven't used this account in 10 years, and have no idea what the password is. But I can't even change that because the phone number is an old land line number and we have all been to mobile only. So i can't ask for a password reset because the automated system is trying to call a dead number. Anyone got any odea how to get around this so I can close the inactive accounbt once and for all?

1 REPLY 1
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Esteemed Advisor

Re: Cannot activate 'inactive' account in order to close it

@Grocerjack 


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.