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Cannot access old account

New Community Member

Cannot access old account

I have an old PayPal account that apparently will start getting fees starting December 2020. I know username and password but the interface does not let me access my account because it tries to call me at an old inactive number to verify my identify. That keeps me from entering and activating/deactivating my account. What can I do to sidestep the phonecall. The interface does not offer any other options to verify my identity. 



Esteemed Advisor

Re: Cannot access old account


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.