Cannot access old PayPal account where funds have been sent

Sahatton
New Community Member

I recently sold an item through eBay where the PayPal account defaulted to my old one. This account was registered to an old email address which got hacked and was closed so I can’t access it to obtain a new password. The mobile number registered is an old one too. Any ideas how I can access these funds/my account? Thanks

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Sahatton 

 

Please contact customer service for assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US and select the PAYPAL GUEST option since you  are locked out of the account.

 

Or private messaging via social media:

Facebook: https://www.facebook.com/PayPalUK

Twitter: @paypalUK 

 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
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