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Cannot access my account

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New Community Member

Cannot access my account

I cannot access my account. When I log in, Paypal want to text me a verificstion code, but they only have my landline number, not a mobile number. The other option is for them to call me, however they don't. Possibly because they don't have the international dialling code. I believe Paypal are to start charging for accounts which are dorment and, as I cannot access my account, it will remain dormant and I have no way to access the account to close it down. Catch 22. Any phone numbers I have found for Paypal just ring out with no answer. Any suggestions please as to how I can close my Paypal account down. Thanks very much.
1 REPLY 1
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Esteemed Advisor

Re: Cannot access my account

@ClaireSaville 

 

You would need to add a mobile phone number to your account to continue using it successfully.

 

To access your account...


Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

 

 


Advice is voluntary.
Kudos / Solution appreciated.