Cannot access account

giiiizzzzaaaaah
New Community Member

I have an old paypal account which I cannot log in. I know the password and everytime I try to log-in it says, "We're sorry, we can't log you in. Contact customer service for more help, or try logging in again." I also tried resetting the password, but it says "sorry, we couldn’t confirm it’s you". So please do help me access my paypal account. Thank you.

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1 REPLY 1

ZV2
PayPal Employee
PayPal Employee

Hello @giiiizzzzaaaaah.

You have to make sure that your phone number is active on your PayPal account. Please have a look at this link, it might help you.

Hopes you'll manage your issue.

ZV2

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