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Long story short, I’ve tried to call PayPal 8 times in the last 3 months because I can’t access my other account due to having my number changed and it’s the only way I can log in on that one with the verification code issue. I have a remaining balance. But I don’t have access. Whoever has my old number will have access to all my info and I’m beyond worried. I’ve tried to ask for a password reset, didn’t work. I’ve tried to ask Twice to speak with a manager, which never happened. I’ve tried asking for the account to be shut down, but it’s still there because the money has still not been deposited and it has been several weeks now. I’m at a complete loss on what to do. Calling PayPal has not been helpful AT ALL. I keep getting promises that don’t follow through. Please help...
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
I'm very sorry to hear of the experience that you've had with customer service dealing with this issue. It would not be possible to close an account with a balance, and it sounds very much like account closure would be the way to resolve the issue. If it's an option you'd consider, you may be able to authorize the representative to refund any payments that make up the current balance so the account can be closed, and then arrange to be paid to the new account. If that would work for you, please contact customer service and suggest that resolution.
I hope this can be resolved quickly!