Can't verify identity. Spinning circle.

[blache13]

Just got the prepaid Mastercard in the mail.  Couldn't activate the card online or in the app, just a spinning blue circle that never goes away.  Was able to activate the card over the phone, but now I am stuck at the verify identity step.  Enter last 4 of SSN and then the blue spinning circle starts up again.  This happens in all browsers on pc and also in the Paypal app.  I have been a member of Paypal since 2003.  My identity should be very easy to verify, so it must be a Paypal issue.  Any ideas?

[ramberroya]

Hi @blache13, There are two ways to set up 2-step verification. You can use an authenticator app (like Google Authenticator and Microsoft Authenticator). Here's how to set it up: Go to your Settings. Click Security. Click Set Up next to “2-step verification.” Choose to receive a text or use an authenticator app, then click Next. Follow the prompts to link your phone or authenticator app. Set up a back-up method in case you can’t access your primary cell or authenticator app. Click Done to activate 2-step verification. You can deactivate 2-step verification at any time: Go to your Settings. Click Security. Click Update next to “2-step verification.” Click Turn Off next to 2-step verification, then the Turn It Off button. For added protection, you can also add 2-step verification to other devices. Thanks. ***If you see a post that is helpful, kindly give the author Kudos or accept it as a solution. Thanks and have a great day! ☺