cancel
Showing results for 
Search instead for 
Did you mean: 

Can't retrieve PayPal login password for U.S. account from U.K.

Highlighted
New Community Member

Can't retrieve PayPal login password for U.S. account from U.K.

I maintained my U.S. PayPal account when I moved to the U.K.

I've forgotten my password for the U.S. account and can't retrieve it or create a new one because PayPal wants to send me a text to a phone number I haven't had for seven years.  There is supposed to be an option to be contacted by email but it doesn't show up.

I tried calling PayPal in the U.S. but it's not taking phone calls at the moment.

The Message option is useless too.

I know that PayPal is introducing a monthly charge for accounts that have been dormant for a while and I don't want to pay a fee for an account I don't use.

Any suggestions as how to resolve this issue?  Thanks.