Can't reset my password on other account. Here's an error I get.

eriklehnsherr
Contributor
Contributor
1 REPLY 1

PayPal_Martina
Administrator
Administrator

Hi @eriklehnsherr,

 

Thank you for your post and welcome to the Community Forum!

 

It seems like you may be facing a security challenge. In that case, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue! If not, please contact our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).

 

I hope this helps!

Martina

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.