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Can’t receive refund - security old phone number

Irritated666
New Community Member

Can’t receive refund - security old phone number

Hi 

 

I can’t log into my PayPal, I no longer have access to the old email and suddenly paypal is asking for a phone number security check - the phone is no longer in use.  I can’t access, message them or log in.  How can I get around this ? 

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Can’t receive refund - security old phone number

@Irritated666 

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.