Can't login to my account. Phone verification using old number...

[billyb0y]

As my topic.. I can't access my paypal account because I've enabled 2fa. I recently changed my phone number, and I can't even update it. I mean everytime I go to the help section its telling me to Go to settings but I cant go to settings cause the 2fa blocking me. Then I click on write to us, Just so I can chat with u guys then its telling me to log in first.. then I try email us telling me to log in first before I can see. I mean wtf, HOW do I update my number.....

[kernowlass]

@billyb0y 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.