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Can't login old phone number

New Community Member

Can't login old phone number

Can't login to update phone number. I can't believe my forced to have a phone number to continue to use PayPal after being with them about 20 years. I have also just found out today that if I don't use my account I can be charged money for not using it.
Esteemed Advisor

Re: Can't login old phone number



You only get charged if you have a 'balance' of funds in your paypal account, if not then you do not get charged.


1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via, go to and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.