Can't login in to my second account
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi!
I have two PayPal accounts but can only login into one of them. I know my login details but when I try to login to my second account I get the message that I will receive a phone call for security reasons but I never receive the call? The second option, to receive a verification code by text doesn't work either.
I have the same mobile number linked to both accounts and it works when logging into my first account (then I receive a code by text) but it doesn't work when trying to login to my second account - then I just get this message: "We're sorry we're having some trouble completing your request, please try again shortly". I have tried several times but with no luck.
I have called three different numbers to customer service but have never reached a real person. Don't know how to solve this problem, please help!
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Not sure you can use the same phone number on x2 accounts, same as you can't use the same email addresses on x2 paypal accounts.
Also you can only have 2 paypal accounts if x1 is personal and the other x1 is business, sadly you can't have 2 of the same type so be careful.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks @kernowlass
I suspected it might be that I have the same phone number on both. Had no idea you couldn't have two personal accounts! I've had both for years as I used to sell my art on Etsy and eBay but as I haven't used or logged into either account in a while I didn't know. Not sure what to do as it seems almost impossible to speak to anyone in customer service. I started chatting with a PayPal employee stating my problem, he wrote "just a moment please" and then disappeared..(?) It's such a frustrating problem as I can't login to change phone number or close the second account!
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- How does someone who don't have or want a PayPal account send money to my PayPal account? in My Money Archives
- I can't add funds to my wallet in My Money Archives
- Uploading with Bancontact doesn't work in My Money Archives
- it says that I cant transfer the money to my Paymaya account? why is that? can someone help me? in My Money Archives
- Capitec south Africa withdraw in My Money Archives