Can't login due to "PSD2 Strong Customer Authentication" change, phone number is incorrect

[NPHarvey]

Hi

Since the "PSD2 Strong Customer Authentication" change, I have been unable to login to my account. This is because my phone number is incorrect and there seems to be no way to change this. The support mechanisms all require you to login, which I obviously can't do. Though I was surprised I could login here!

The Help section doesn't have anything to cover this and like most companies nowhere days, no email or phone contact to a Customer Service team to help resolve the issues. Why are companies of this size and integration to our lives commiting IT changes without proper support in place. Especial during a global pandemic and the usual excuses being used that "our people are working from home". I have personally never been more productive!

If someone could please help, that would be appreciated.

Thanks

Neil

[kernowlass]

@NPHarvey 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.