Can't login! ~ PSD2 "Strong Customer Authentication'' POP-UP ~ Old phone number given!

[The_Time_Prince]

So, basically...

Whenever I try to log-in to my PayPal account, it keeps giving me this ''authentication'' pop-up, saying that, ''as part of the PSD2 Strong Customer Authentication regulation'', or whatever, they are required to ask this info of them, to verify it is ACTUALLY me.

Now, I don't mind verifying myself through my phone...however, ....it's an OLD phone number. And there is NO OTHER option given, which I can choose from. The only 2 options are to either receive a ''CALL'' or a ''MESSAGE''.

Come on PayPal, wtf are you doing? UwU

I've been in love with you for YEARS, but then first you shut me off PayPal, because I used it in the past when I was 17 (YEARS ago), and now ...THIS?

T_T you make me cry, PayPal.

<removed>

[Steven6969]

Same me too just now!!

[mk_social]

I've got the same problem. Did you able to solve it?

[kernowlass]

@mk_social 

@The_Time_Prince 

@Steven6969 

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.