Can't log in from other computers

sanmiguel1
New Community Member

I am the "owner" of an account for an NGO in Mexico.  We receive US donations via PayPal.  I divide my time between the US and Mexico and I'm in the US now.  i can log in from my several computers anywhere.  However, we recently hired two assistants who are located in Mexico and are unable to log in.  They receive a message that the username and/or password are not recognized.  Does anyone know why this is and is there a work-around?  Thanks

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