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Can’t log in due to phone number change

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Contributor

Can’t log in due to phone number change

I have my phone number added to another Paypal account, I got a new phone and now can’t access that Paypal account without it sending my phone a text, I’ve tried changing my password numerous times and it still takes me to having to text my old number. I’ve set this Paypal up just so I can ask this question as I can’t access my account. I’ve got a refund coming in being sent to a blocked card and I need to stop that from happening. Someone please help 🙏🏻☹️ How do I get into my account without this number issue - I’ve done ‘trouble logging in’ & changing my password still can’t access the account.
4 REPLIES 4
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PayPal Employee

Re: Can’t log in due to phone number change

Hi Pollyanna27,

 

Thank you very much for your query.

I am sorry upon hearing that you are having challenges in logging in to your PayPal account. If you’re having trouble logging in, you may just need to clear your cache and cookies from your Internet browser. If you need help doing this, go to your browser's support page, or do a web search with "How do I clear cache and cookies in (Your Internet browser name and version,for example, Internet Explorer 11).  You may want to consider going to a different browser lets say if you are using Google Chrome, kindly switch to Internet Explorer.  Please check on these steps:

 

  1. Go to Log In .
  2. Click Having trouble logging in?
  3. Enter the email address you may have registered, then click Next.
  4. If an email address you entered is recognized we'll let you know which one.
  5. Click Continue to log in if you remember your password.

Hope this helps.

 

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New Community Member

Re: Can’t log in due to phone number change

Seems many have this phone number change problem and no help is available. Rotten Paypal experience. I'm locked out and it seems permanent and Paypal has my money.

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Contributor

Re: Can’t log in due to phone number change

Same thing happening to me and because of Covid I can’t reach a live person agent to help me
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Contributor

Re: Can’t log in due to phone number change

i would contact paypal customer service and see if they can access your account for you, even make the dead card thing work out. customer support is nice!