Can't log in and can't contact PayPal

sittam
New Community Member

I searched this forum, but could not find a solution.
I have the two stage verification activated, but now all of a sudden I don't receive the codes to my phone any more.
I have changed the password several times, I have tried the mobile app too, but can't get over the the two stage verification.
Apparently it's also virtually impossible to contact PayPal, if not logged in.
There is no phone number or email or any contact available. There is a Spanish number, but that doesn't help a lot.
This is so frustrating and incredibly poor customer service. 
Fortunately I have not that much money on my account, but would still be nice to access that and regain the control over my account.
So, do I have any other choice than to hope that some day I can log in again?


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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@sittam 

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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