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Can’t get into my account

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Contributor

Can’t get into my account

Can’t login to my account as my phone number has changed
1 REPLY 1
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Esteemed Advisor

Re: Can’t get into my account

@Mum6 

 

Firstly try logging in via the app and see if you can change it, if not then.......


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.