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Can't delete business account due to not having an employee number

Juliaburack
Contributor

Can't delete business account due to not having an employee number

Hi,

I don't know how but what I thought was a personal account is a charity or business. I cannot delete the account due to a payment still pending to me, but I cannot accept the payment without confirming my employee number which I do not have, due to not having a business

 

I have tried to email, but it does not work. And I have tried to call, but that also hasn't worked.

 

How can I solve this issue without the ability to contact pay-pal

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Can't delete business account due to not having an employee number

@Juliaburack 

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.