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Can’t close the account

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New Community Member

Can’t close the account

The account was opened to offer members of our congregation a way to continue to donate.  PayPal has useless help, keeps asking for information already given and now refuses to close the account.  We are a registered charity not a business.  I have inherited this mess from a previous treasurer.  I cannot find a real person to talk to.  They hang up on me.  There are 0 outstanding transactions.