Can't access old 2fa phone and cant log into account

gsrob1
Contributor
Contributor

not only is my account stuck on an old number, but there are no other ways for me to log in. Cant call the call center as the number is only accessible once I have logged in. Seems ridiculous that its circular that way. 

Login to Me Too
2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@gsrob1 

 


Try downloading the app and changing the phone number via settings OR using the forgotten password option.
If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

gsrob1
Contributor
Contributor

Thank you for replying. 

Tried facebook but there was only a bot. It is very sad that a big corp like PayPal can't provide their users with some proper support.

No chat or phone options were available either. 

For *some* reason my account did NOT require my phone to log in today, so I went in, and changed my phone number. Sense it does not make. 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.