Can't access my account.

[Wez6]

Hi I have a new number, and it's asking for the two factor verification, I cannot log in with my new number. And I don't have my old number to hand. I cannot get InTouch via live chat as it won't let me log in. And when I ring no one seems to answer, can someone help please. Thank you.

[jojop09]

My issue as well. Every way it suggests to contact them says I need to log in! I can't, my old number is dead and there is no email option. No way to contact them either I have being trying for a week, it won't give me a any option, every option I try in help tells me I have to log in.

[kernowlass]

@jojop09 

@Wez6 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

6. Try clicking on P top of the forum page and see if you can log in via the forum.

7. Log on via developer.paypal.com, go to paypal.com and change it in settings.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.