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Can't access my account

szimat
New Community Member

Can't access my account

I can't access my account. I recently moved to Hungary and no longer have my old phone number that I used with paypal. I've tried to access my account, but the app and the internet prompts me to verify my number before I can access my account. To change my number first I need to access my account, but I can't. It's catch 22. I can't contact them as I need to login first, but I can't. I've tried to call them, but they always say that they are closed and call back in normal business hours which I did. I've also tried to contact them through facebook, but they never can transfer me to a customer service agent. What can I do? Can somebody please help me?
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Can't access my account

@szimat 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.



Advice is voluntary.
Kudos / Solution appreciated.