Can't access Paypal over WIFI on new andriod phone

Choccie
Contributor
Contributor

I can access through Wifi on my old phone, on my tablet, but not on my new phone. I can access paypal if I turn off wifi on my new phone and access Paypal on my phone carriers data channel (EE).

 

The error I get is "We're having difficulty completeing your request at the moment"

 

Anyone?

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2 REPLIES 2

Choccie
Contributor
Contributor

To be clear.

 

I can login on the same home wifi network on my Tablet and my old phone.

 

But cannot login on the home wifi network on my new phone.

 

However I can login to paypal on my new phone using the phones data GSM network.

 

thanks

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PayPal_Cristina
Moderator
Moderator

Hi @Choccie,

 

Thank you for your post and welcome to our Community Help Forum!

 

I am sorry about your issue. In this case, the best option would be contacting your Internet provider or checking the Settings of your phone.

 

I hope this helps.

 

Cristina

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