Can't Login using the APP

Munchkinelf
Contributor
Contributor

I can't log into my account using the PayPal App. It just sends me back to the part where you have to enter the email and the password with a note on top saying "Check your info and try again". I KNOW the information is correct since I use the same information to login using the webpage. I've tried deleting the app and reinstalling it, I've tried erasing cache on my phone, I really don't know what else to do.  Thank you.

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2 REPLIES 2

GetSirius
Contributor
Contributor

If you are using your PIN to log in that appears to be broken. Just talked on phone with PayPal and they said they do not know when it will be fixed, "maybe a few days" I was told.

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Munchkinelf
Contributor
Contributor

Thank you but no, I'm not using the PIN, I'm using email and password

 

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