Can’t Login and Reset Password Problem. Need help!
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Hi guys!
Maybe someone can help me with an login and reset password issue with my old Paypal account.
This is the situation:
I have another Paypal account (Old) which i can’t remember the security question answers and the phone number is already inactive. However I still have access to the email, the thing is when i click forget and reset password, yes it will send a verification code in the email BUT it will still ask for another verification with the phone number (my old number is no longer active) OR through the security questions (Which i forgot the answers already). The email verification code is not enough.
I cannot reach the support because there phone lines are inactive due to Covid-19. Is there any other way i can retrive my account or how to message/email the support department?
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Hi @marrkdy,
Thank you for bringing this up to our attention and to answer your question, I know how important for you to access your account, you can just click the link below for further assistance.
https://www.paypal.com/us/smarthelp/contact-us
I hope it helps and stays safe.
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