Can not verify my address

PedroOak
New Community Member

Hey PP Community

 

Lately I've been having a lot of trouble verifying my street address.

I have no letters under my name as I don't have any bills under my name. The only letter I've received in the last year was from my country's Doctors Order/Department but PayPal did not accept it. I have my driving license, card id, everything but something with the address.

 

My account is frozen and I can't do anything with the funds neither receive more.

What can I do to verify my address?..

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@PedroOak 

 

If your account is limited, we may ask you to provide documentation to help us verify you or your business. This may include documents to provide your identity, address, a recent name change, or business documents. You can find a list of requested documents in the Resolution Center.

Before sending us anything, please be sure that your document:

  • is legible.
  • shows all four corners of the page.
  • does not have information blocked or blacked out.
  • matches the information on your PayPal account.


Proof of identity
The following is a list of acceptable documents you may provide:

  • Government issued ID, such as a driver's license or passport
  • Employment authorization card
  • Permanent resident card

Proof of address
These documents must be dated within the last 3 months to be considered acceptable:

  • Current utility bill dated within the last 3 months
  • Bank, credit card, or financial statement
  • Cell phone bill

Advice is voluntary.
Kudos / Solution appreciated.
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