Can not verify my address
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hey PP Community
Lately I've been having a lot of trouble verifying my street address.
I have no letters under my name as I don't have any bills under my name. The only letter I've received in the last year was from my country's Doctors Order/Department but PayPal did not accept it. I have my driving license, card id, everything but something with the address.
My account is frozen and I can't do anything with the funds neither receive more.
What can I do to verify my address?..
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If your account is limited, we may ask you to provide documentation to help us verify you or your business. This may include documents to provide your identity, address, a recent name change, or business documents. You can find a list of requested documents in the Resolution Center.
Before sending us anything, please be sure that your document:
- is legible.
- shows all four corners of the page.
- does not have information blocked or blacked out.
- matches the information on your PayPal account.
Proof of identity
The following is a list of acceptable documents you may provide:
- Government issued ID, such as a driver's license or passport
- Employment authorization card
- Permanent resident card
Proof of address
These documents must be dated within the last 3 months to be considered acceptable:
- Current utility bill dated within the last 3 months
- Bank, credit card, or financial statement
- Cell phone bill
Advice is voluntary.
Kudos / Solution appreciated.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- New to pay pal. Please help! in My Money Archives
- how do i get my account verified? in PayPal Basics Archives
- Can't verify identity cash a check in My Money Archives
- Why would PayPal checkout use an old address I already deleted from the PayPal website? in Disputes and Limitations Archives
- Payment of USD 69.99 in Payments Archives