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My mobile number changed a few years ago but I never updated my profile.
Now I can't log in as Paypal wants to send me a text on the old number to verify the account.
I've tried logging in from a different browser which doesn't work.
Also tried using the Help Chat system, but this also requires me to log in to proceed.
Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.
Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!
Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?
Solved! Go to Solution.
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I can't access my Paypal either due to my mobile number changing i have no way of being able to get in touch with Paypal, as i have no social media to inform them...
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I can't log in to my account. My phone number has changed. I want to change it in my account, but I can't do it because of the security code you're sending to my old phone number. Please help.
The Help Center cannot be contacted until you have logged in to my account.
Regards,
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