Can not confirm my identity to not log in because mobile number on my account does not exist anymore

aibarrio
New Community Member

I need to update the mobile number on my account but in order to log in I´m asked to confirm my identity via a text or a call to that mobile number which I do not have anymore. Is there a way I can bypass this security check to log in once and update my mobile?

I can´t send an email to paypal either because for that you need to log in first. I´m currently leaving abroad and charged for any calls to the UK so trying to avoid that option. Thank you!

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@aibarrio 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.


 


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Kudos / Solution appreciated.
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