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CANNOT CLOSE MY ACCOUNT ITALY

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CANNOT CLOSE MY ACCOUNT ITALY

Please do not ask me to go to my profile and follow the steps....  I have followed all the steps; remove my financial info; there in not a balance...  but I still received the same massage "there is a problem try again later". 

 

What is the answer? 

 

Emails go unanswered.  Worse customer service.