My brother has an account and he didn't open it 1 year or more ago. Yesterday he tried to login in and it seems that he forgot his password and when he clicks on having trouble and typed his email to reset his password, a message appears telling him "we couldn't confirm it's you" without any options of send me code via email or via mobile or anything. Is there any solution for this problem
I am sorry to hear that your brother is having trouble logging in to his account. If he is getting the message "we couldn't confirm it is you" then he would need to call us. Once he gives us a call we will be able to validate him another way and help him get back into the account.
Due to security concerns, PayPal can only assist with restoring access to an account if the customer calls in. Your brother can click 'Contact Us' at the bottom of any of our pages to get a phone number to reach PayPal's customer service teams over the phone.
