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CAN'T LOG IN DUE TO PSD2 AND OLD DEFUNCT PHONE NUMBER

Prunier
Contributor

CAN'T LOG IN DUE TO PSD2 AND OLD DEFUNCT PHONE NUMBER

I have tried everything. When I click 'try another way', it kicks me back to the PSD2 page. The phone number linked with my account is an old defunct landline number. I changed my password and got access to the community, but when I click "paypal settings" to try and change my phone number it asks me log in via PSD2 again. I tried calling at 9am yesterday (Saturday) and the automated voice suggested they give me a call back. I got a call back and an automated voice told me that their office was closed and to try again during their business hours...it WAS during their business hours!! This is a joke. Can someone from Paypal tell me how the **bleep** I can get back into my account please? Do NOT tell me to reset my password or give me some "unprecedented times". I can't pay for anything via Paypal if I can't log in. Absolutely **bleep**ing ridiculous. 

3 REPLIES 3
kernowlass
Esteemed Advisor

Re: CAN'T LOG IN DUE TO PSD2 AND OLD DEFUNCT PHONE NUMBER

@Prunier 

 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal at the moment are...

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
ccpozo
New Community Member

Re: CAN'T LOG IN DUE TO PSD2 AND OLD DEFUNCT PHONE NUMBER

Hi There. Did you manage to log in? I have the same problem.

Thanks

carrowyoda
Contributor

Re: CAN'T LOG IN DUE TO PSD2 AND OLD DEFUNCT PHONE NUMBER

I have been going round in circles for e week

Paypal want to send me a text which has a 10 minute lifespan which is great if you have reception but I will get my text number next day(if I'm lucky)and it will already be expired

When this european thing first cropped up we were offered an option (mobile or home phone) but that choice has gone

Every option goes back to logging and that for me is not possible so I cannot access my account

NOT GOOD ENOUGH VERY USER UNFRIENDLY