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But I don't have a building number???

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Contributor

But I don't have a building number???

I'm being asked to provide a building number to verify my identity.

 

But I don't have a building number???

 

I have a street number, which I've filled in on the relevant 'street number' line. But I don't have a building number so it won't let me proceed.

 

Any ideas?

2 REPLIES 2
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Moderator

Re: But I don't have a building number???

Hi @Dawn431,

 

I'm sorry that there has been difficulty verifying your identity. If you're unable to pass that step, please give customer service a call for assistance. The number to reach would be found by visiting the PayPal site and clicking Contact, then Call us. You can opt to call as a guest so you don't have to log in to get the number if that step is needed for login.

 

I hope this is resolved swiftly!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
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New Community Member

Re: But I don't have a building number???

The easy answer is:

It is now 2020 and the problem still exists. Put Building/House/ Apartment number in Building Number and 'something' in Street number such as space/House Number again/Apartment number.

 

Don't know why PayPay Will not provide any notes on their form. They have only had ten years to figure it out.

Good Luck