Bugged Provide information about your account thing.

PurpShaman
Contributor
Contributor

Its been like 2 months now with this bug and no one responds to the support emails...
Anyway. Your additional information alert is bugged or something.
I filled out all the information required and uploaded papers and all like 3 months ago but I still get this "Provide information about your account."

And when I click on it, all the checkmarks are green and it says all is done, but when I go back to the main page that alert keeps popping up.
How can this be fixed?

Login to Me Too
1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@PurpShaman 

 

Are you able to use your account and is it just the alert notifications still there after your account was restored; it takes a while for the notifications to disappear in such cases. If your account has not been restored to normal standing or not usable and you want to follow up, call customer service:

Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

 

Or private message via social media:

Facebook: https://www.facebook.com/paypal

Twitter: @AskPayPal


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.