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I've been using paypal for years without needing to add a mobile number, but now I'm locked out of my account until I can provide one. The issue is I don't have one. If I select "Call you with a code" will it give me a way to access my account over my home phone?
The screen in question.
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Have you ever added a phone number to your account?
"will it give me a way to access my account over my home phone?"
Good question. Some financial institutions let you use a landline number and it'd be a recorded message giving you the code.
Maybe try the number you have because it says that it performs automated calls.
You can also switch from the app to the website or vice versa to try and log in.
Otherwise, try the forgot password option on the log in page:
https://www.paypal.com/us/smarthelp/article/i-forgot-my-password.-how-do-i-reset-it-faq1933
If you need to speak with customer service:
- Go to: https://www.paypal.com/smarthelp/contact-us
- Click Password and account access
- Click Login problems
- Click Click Message Us, after the "This information might help" box
- Click Chat with us while logged out
Kudos & Solved are greatly appreciated. 🙂
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Have you ever added a phone number to your account?
"will it give me a way to access my account over my home phone?"
Good question. Some financial institutions let you use a landline number and it'd be a recorded message giving you the code.
Maybe try the number you have because it says that it performs automated calls.
You can also switch from the app to the website or vice versa to try and log in.
Otherwise, try the forgot password option on the log in page:
https://www.paypal.com/us/smarthelp/article/i-forgot-my-password.-how-do-i-reset-it-faq1933
If you need to speak with customer service:
- Go to: https://www.paypal.com/smarthelp/contact-us
- Click Password and account access
- Click Login problems
- Click Click Message Us, after the "This information might help" box
- Click Chat with us while logged out
Kudos & Solved are greatly appreciated. 🙂
- Mark as New
- Bookmark
- Subscribe
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- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
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- Mute
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- Permalink
- Report Inappropriate Content
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