Authenticate

[Paul336]

Hi I have a new telephone number but can’t change it on my PayPal account as it is asking me to authenticate on my old number and forgot to update it before my old number contract ran out what can I do I have funds in there I need to withdraw

[kernowlass]

@Paul336 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[JG45]

I have the same issue, I’ve tried everything suggested without success and the chat box just repeated that it didn’t understand! So frustrating The app is the same issue. Can I even deleted my account?

[cadaha]

Same here and tried every way of contacting support, but they obviously don't work weekends at the message I get when I try and ring support during the hours they are supposed to work is that the office is closed. Very frustrating PayPal..