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Auth app problem - factory reseted

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Auth app problem - factory reseted

Hi, I had some hardware problem with my phone and they returned it to me reseted - without any datas. Now I need to use PP (I had to create this one to ask you, I can't even contact PP support -.-) but I can't login without code from auth app, but I don't have it anymore. I tried search any options with login, I have access to my phone, email, card everything, but I haven't found way how to login.. Any ideas?  Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Auth app problem - factory reseted

Hi @AngryGuy1,

 

I'm so glad to hear that you found a solution!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
3 REPLIES 3
Moderator

Re: Auth app problem - factory reseted

Hi @AngryGuy1,

 

I'm sorry to hear that you no longer have access to the authenticator that you were using with your PayPal login. Please contact customer service to request that they remove 2 factor authentication feature from your account. They will be able to do that if they can complete any needed identity validation. Once that function is off your account, you should be able to log in. You can set the authentication up again if you choose to after that.

 

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: Auth app problem - factory reseted

Hello, I solved it yesterday. I found out way how to do it. I had to backup current version of my auth app, then restore it from old backup - there were old codes and than restore it from new backup and made change auth. So, it's solved.

Moderator

Re: Auth app problem - factory reseted

Hi @AngryGuy1,

 

I'm so glad to hear that you found a solution!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.