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Asked to verify by phone number

danpal1
New Community Member

Asked to verify by phone number

Asked to verify by phone number but it's an old number and doesn't give any other option. Leaving completely unable to access my account.

4 REPLIES 4
Hjayw
Contributor

Re: Asked to verify by phone number

I am having exactly the same problem. Can't login to my account as I recently changed my number. Can't message any paypal people as you need to loging to do that and when I call it says they can't help and I get hung up on----bit stuck what to do?

ElcoNP0
New Community Member

Re: Asked to verify by phone number

Same here!

 

On every attempt to contact customer support, I ended up with having to login and verify via phone number.

It seems impossible to contact Paypal.

I hope this is only a temporary bug.

Hjayw
Contributor

Re: Asked to verify by phone number

Going to try contact paypal through social media-- obviously their system support are not aware this is affecting a lot of members

kernowlass
Esteemed Advisor

Re: Asked to verify by phone number

@Hjayw 

@danpal1 

@ElcoNP0 

 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.