Anyone know why i received this?
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When I log into my account, I have had this notification for several months: " There’s a problem with your account. Be sure to resolve it to restore full account access." I get no response when I click the link to resolve it, whatever the problem is.
I see nothing wrong with the account. I have tried twice unsuccessfully to have PayPal agents research this.
Anyone else get this?
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Hi @trainergirl,
I'm sorry to hear that you've received what is likely to be a phishing or spoof email. Since you've clicked on the link, please make sure that you run a virus scan on your computer. If you logged in on a fake site, please visit the real site by typing PayPal.com into a browser window and change your password.
I hope this helps!
Olivia
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Hi. Thanks for the response, but I got the notification when logging on directly to paypal.com. And I finally got a response from customer service. Pasting it below. Friends and family have told me that they have never been asked for this and have very active accounts. I am a long time account holder, too. I have no problem using PayPal, so I'm guessing this may be for marketing purposes? I get regular offers for a PayPal credit card and don't act on them. I have no recollection of what I had to provide to open the account years ago. PayPal has my credit card number and a bank account number on file, so I'm still scratching my head on why me and not my friends and family.
The response:
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