Hi. Thanks for the response, but I got the notification when logging on directly to paypal.com. And I finally got a response from customer service. Pasting it below. Friends and family have told me that they have never been asked for this and have very active accounts. I am a long time account holder, too. I have no problem using PayPal, so I'm guessing this may be for marketing purposes? I get regular offers for a PayPal credit card and don't act on them. I have no recollection of what I had to provide to open the account years ago. PayPal has my credit card number and a bank account number on file, so I'm still scratching my head on why me and not my friends and family.
The response:
"Hi Mary. Before we can offer you certain products and services, federal regulations require that we collect specific information to verify your identity. This information includes your name, address, date of birth, and Tax ID or Individual Tax ID/Social Security number. We haven’t been able to verify your identity using the information you provided, so we need some additional documentation from you.
That is the reason we need you to send us the copy of your SSN card or any document which includes your SSN number so that we can verify your identity and resolve the limitation."
