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Almost shipped to an address from 10 years ago

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Almost shipped to an address from 10 years ago

I almost had an order shipped to an address I haven't lived at for over 10 years. Why hasn't this been fixed?  I've seen complaints about this since 2015.  My profile shows 1 address which is the correct address but when I am paying with paypal it keeps popping up a list of like 10 old addresses.  Clicking on customer service directs me to messages then I get the notification sorry messages is not available at this time.