Adding a second email account

[sratsikas]

I want to add a second email and i get this message ''We’re sorry. You can’t claim the money with this account because it's already linked with another user. Try asking your sender to send to a different email address if you have one.''

What can i do to fix this?

Thank you

[kernowlass · Accepted solution]

@sratsikas 

Have you or a family member ever had a paypal account linked with that email address in the past?

If so you would need to access that paypal account and close it before you can open another account with the same email address.

If you can't locate the account then contact customer services as they may be able to do that for you.