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I am currently living abroad, but i keep being asked for a security code to be sent to my UK phone number when i try to log in from say a work computer.
I now keep trying to change my telephone number to a mobile number from another EU country, however it keeps saying the phone number is invalid.
Has anyone ever managed to change a phone number to a foreign mobile number?
Hi @MichaelW , this sounds frustrating. From your message it sounds like you are experiencing issues with trying to add a phone number from outside of the UK. This is not possible I am afraid, we will be sure to pass your feedback to the relevant team however at this time PayPal is country specific when it comes to phone numbers.
You also may be running into issues with security checks, is this the case? Can I ask if you are trying to use your account from outside of the UK at this time?
I understand @MichaelW , if you are trying to access the account here is the best number to phone for help from outside of the UK, 00351 436 9004. If you are now living in another country then we would suggest opening an account where you now reside to avoid issues like this using PayPal going forward. The phone number issue I am afraid is not something we can override.
You are absolutely correct Michael and I dont understand why Paypal just bury their head in the sand on this issue. We and they know that increasingly the world is a global village, with people travelling/working overseas far more. Even Trump is visiting multiple countries in 11 days. Hope he doesnt want to use his Paypal account!
When Paypal want to protect me and them better they want to phone my uk number which will be unanswered and will not phone the number where I can be reached abroad. And I just dont believe they are not smart enought to find a way of ensuring the overseas number is mine.
Come on Paypal. This needs a fix. Not just ignore and move on to your next issue.
It is absolutely stupid in this age when people move form country to country, particularly when on business. I am temporarily outside the UK and need to change my mobile number so that I can receive texts while away from home. NOT ALLOWED! My business account needs some slight but important action but would need a security code sent to me. Now business must stop until I return home in a couple of months. DISASTROUS! Would PayPal like their business suspended for a couple of months simply because of such a small issue?
If anything happens that requires an alert while I am away, I can't be contacted. How insecure is that???
I'm also frustrated by this problem and agree wholeheartedly with previous posts. It is nonsensical in this day and age not to be able to add a non-UK phone number, or address for that matter. I also travel abroad and spend extended periods of time in other countries whilst my banking continues to be out of one bank in Europe! Come on, PayPal! Up your act! As stated previously, it is an essential from a customer security perspective!
Come op PayPal.The world awaits. What if my UK phone got lost whilst out of the UK
Why can't provide an alternate number to you? Can you even give a logical answer to