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Added wrong email on Ebay listing

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New Community Member

Added wrong email on Ebay listing

I have added an old email onto my Ebay listings someone has paid for an item and it just says payment initiated. I can't access that email address. How do I move the money over to the email that's linked with my PayPal?
2 REPLIES 2
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Esteemed Advisor

Re: Added wrong email on Ebay listing

@Juliedawsonpret 


Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?

If its the old email address then if you still own it then 'add' it to your paypal account as you can have up to 8 on the 1 paypal account and the funds should show, if not then................


You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.

If its:
Pending / Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your correct email address. Tell them DO NOT use the Ebay option or it will direct them to Ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.


Pending / Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.
https://www.paypal.com/us/smarthelp/article/FAQ1467


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: Added wrong email on Ebay listing

Iam already tryed 2 buyers to cancel payment they think I,am running some kind of scam on them  why can't paypal help m,e i know the adress i put in by misstake the money is there i can't comfirem that adress it dont excist