Acct Setup

[Paqui-Inc]

Upon setting up an account there was a typo in the email address used and was not discovered until customer payments didn't process to PayPal.  The email address was corrected however I now have 7 customer orders sitting in que that need to be processed to PayPal and the correct address.  It's been 3 awful days of trying to resolve the issue with both eBay and PayPal, neither have effective customer support.  I am hesitant to ship products without proper validation that payment has been made.  Any ideas how an issue like this can be resolved would be appreciated.       

[kernowlass]

@Paqui-Inc 

Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?

If its the old email address then if you still own it then 'add' it to your paypal account as you can have up to 8 on the 1 paypal account and the funds should show, if not then you can't change an email on finished auctions, you would need to.........

Contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.

If its:
Pending / Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your correct email address. Tell them DO NOT use the Ebay option or it will direct them to Ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.


Pending / Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.
https://www.paypal.com/us/smarthelp/article/FAQ1467

[Paqui-Inc]

Hello and Thank You. I've learned more from your post about these two **bleep** companies than any outlet so far. What I've learned most is that I don't want to work so **bleep**ing hard to make simple corrections to my accounts. Five **bleep**ing days to gain access to simple services is **bleep**ing **bleep**. I just want my accounts closed and to never do business with eBay or PayPal ever again.