Account limitations, can’t remove

camillahlaaa
New Community Member

I have been paid by a customer, and want to transfer that money to my bank, but can’t do so because I have a limitation on my account (which appeared after the money was already paid!). I have uploaded all required documents, but nothing seems to happen. The notification about “action required” stays there, but when I follow the link to upload any missing documents, it says that all is good, and confirmation is in process. It’s been like that for weeks now, and I cannot get a hold of anyone at Paypal. 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@camillahlaaa 

 

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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