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Account access

SOLVED
Craigr1991
Contributor

Account access

Cant access my account, need to change my number to verify how do i do it?
1 ACCEPTED SOLUTION

Accepted Solutions
sharpiemarker
Esteemed Advisor

Re: Account access

@Craigr1991 


Reset your password entirely and get a code sent to your email to get access.

 

If you bungle it somehow, try contacting PayPal without logging in:

 

  1. https://www.paypal.com/smarthelp/contact-us
  2. Click Password and account access
  3. Click Login Problems
  4. Click Message Us after the “This information might help” box
  5. Click Chat with us while logged out

Kudos & Solved are greatly appreciated. 🙂

View solution in original post

3 REPLIES 3
sharpiemarker
Esteemed Advisor

Re: Account access

@Craigr1991 


Reset your password entirely and get a code sent to your email to get access.

 

If you bungle it somehow, try contacting PayPal without logging in:

 

  1. https://www.paypal.com/smarthelp/contact-us
  2. Click Password and account access
  3. Click Login Problems
  4. Click Message Us after the “This information might help” box
  5. Click Chat with us while logged out

Kudos & Solved are greatly appreciated. 🙂

View solution in original post

RichardB774
New Community Member

Re: Account access

he's not asking about his Password, he needs to change his phone number because of 2FA, same as me.    Also you can't use the 'Message Us' while logged out...it keeps asking me to log in.  Phone support not answering

kernowlass
Esteemed Advisor

Re: Account access

@RichardB774 

@Craigr1991 

 


Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

6. Try clicking on P top of the forum page and see if you can log in via the forum.

7. Log on via developer.paypal.com, go to paypal.com and change it in settings.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.