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Account Status and Verification - unable to link cards

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New Community Member

Account Status and Verification - unable to link cards

Hello All

 

I am experiencing difficulties adding cards to my account. I am trying to speak with someone but it keeps disconnecting me stating that they cannot help resolve my issue via telephone. I am directed to the message/help center, but I am not able to send them a message as you must move thorough the web selections firs and then the message option disappears. I have completed all steps as per their information sections, with no luck.    Does anyone know any specific prompts to get someone on the line or anyone can advise as to what might be the issue with linking the cards

 

Thank you

 

acuervo73

1 ACCEPTED SOLUTION

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Esteemed Advisor

Re: Account Status and Verification - unable to link cards

@acuervo73 


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

1 REPLY 1
Highlighted
Esteemed Advisor

Re: Account Status and Verification - unable to link cards

@acuervo73 


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post